Last updated: 1st July, 2024.

At Dripylux, we want you to be confident and satisfied with your fashion finds. That's why we offer a hassle-free return policy for eligible items. Please take a moment to read through to understand the process and conditions for returns.

You can return an item if it meets the following criteria:

• Original Tags and Labels: The item must have all original tags and labels still attached. This ensures that the product is in its original, resellable condition.
• Condition: The item must not have been worn, altered, or washed. It should be in the same condition as when you received it.
• Damaged Items: If you receive a damaged or defective item, you will be eligible for an exchange, but only for the same design as the original purchase.
• Wrong Order Processing: If Dripylux incorrectly processes an order, the customer is eligible for a return.
• Timely Initiation: The return must be initiated within 24 hours of delivery.

Please note that the following items are not eligible for return:

• Sale or Clearance Items: Items purchased during sales or on clearance. These items are typically sold at a reduced price and are considered a final sale.
• Discounted Items: Items purchased using a specific discount code for that item. These items are also considered final sale and are not eligible for return.

To initiate a return, follow these steps:

1. Contact Customer Service: Reach out to our customer service team within 24 hours of receiving your order. You can do this by replying to your order confirmation email or emailing us atsupport@dripylux.com.
2. Provide Details: In your email, include the reason for your return and attach image(s) if possible.
3. Follow Instructions: Our customer service team will review your request and provide you with further instructions, including a return shipping label if applicable.

• Return Shipping Costs: You are responsible for the cost of return shipping unless the item is incorrect or defective. For international returns, additional duties and taxes may apply.
• Sold Out/Out of Stock Items: If a purchased item design is out of stock, customers may choose between a refund or a voucher for future use.
• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Items that do not meet these criteria will be sent back to you.
• Processing Time: If your return is approved, we will process your refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.
• Refunds for Defective Items: In cases of multiple items in a single order, only the defective item(s) will be eligible for a refund.
• Right to Deny: We reserve the right to deny any return or exchange request if the issue with the item is due to customer error. Items sent back to us without first requesting a return will not be accepted.

By placing an order or using our services, you acknowledge that you have read, understood, and agreed to this policy. This ensures that you are fully informed about our policies and procedures, and helps us maintain a transparent and fair business relationship with our customers.

If you have any questions or concerns regarding our policies, please do not hesitate to contact us at support@dripylux.com.

We are here to assist you and ensure that your shopping experience with Dripylux is enjoyable and satisfactory.